Customer care

Return & Refund Policy

No refunds are available on any purchases—online or at events—unless the item is defective, damaged upon delivery, or incorrectly fulfilled, and only with team approval.

Exchange - Only ready-to-wear (RTW) items can be exchanged within 5 days. Items must be unworn, undamaged, and returned with their original tags and receipt. - Custom orders are not eligible for exchange. - Exchanges will be issued as store credit, valid for 1 year.

Alterations - The first alteration is free within 14 days. - Additional or late alterations will incur a fee. - For custom orders, alteration requests must be made within 24 hours of placing the order.

Cancellations Orders may be modified only within 2 hours of placement.

Sale Items Final sale. No returns, exchanges, or alterations.